General Information ~Before You Book
How far are your cabins from Helen?
Are your cabins pet friendly?
What time is check-in & check-out?
What are your rental policies?
Is it possible to make a last-minute reservation?
How can I see which cabins are available for the dates in which I am interested?
How can I find the total price of a reservation?
How can I make a reservation?
Are there any other fees associated with a rental?
What credit cards do you accept?
Can I pay by a check or money order?
When is payment due?
After Reservation Information ~Before You Arrive
Do I have to fill out the rental agreement?
I don't have a fax machine, do I really need to fill this out?
When will I get my lock box code?
My reservation is in less than a week and I haven't received my lock box code. Why?
How do I get the physical address of my cabin so I can put it in my navigation system?
I didn't get the directions. When will you send them to me?
What do you provide, and what do I need to bring?
Arrival Information ~During Your Stay
Where can I get firewood?
What is there to do in the area?
Where is the closest grocery store?
Where is the closest Wal-Mart?
How far are your cabins from Helen?
We have cabins directly in Helen up to about 25 minutes outside.
Are your cabins pet friendly?
Quite a few of our cabins allow pets (dogs only). Please see our pet friendly cabins page.
What time is check-in & check-out?
Check in is at 4pm (or later) and check-out is by 11am.
What are your rental policies?
A copy of our rental policies can be found here.
Is it possible to make a last-minute reservation?
Absolutely. You will need to be able to receive your confirmation by fax or e-mail and return our rental agreement signed via fax or e-mail). If this is not possible, please call us and we may be able to figure out an alternate check-in method. If you make an online reservation on the same day as your arrival, please call us to confirm that we are aware of it and to clarify any questions you may have.
How can I see which cabins are available for the dates in which I am interested?
visit our Cabin Search page and enter your arrival date, the number of nights of your stay, the number of people in your party and click the search by preference button. This will bring up all the cabins we have available that meet your criteria. To find out specific information about a cabin click on the more information link next to it on this page you will see additional pictures and a detailed listing of the specific cabin's amenities.
How can I find the total price of a reservation?
Follow the steps from above, and then click on Check Rates and Availability in the Book Online section of the page to get the total price including cleaning fee and tax. If you would like, you may proceed to make an online reservation from this point.
How can I make a reservation?
Reservations can be made either online or by calling one of our friendly rental agents at (706) 865-1405.For online reservations, follow the instructions for the two questions above.
Are there any other fees associated with a rental?
In order to clearly disclose all pricing possibilities, the explanation below may seem confusing -- if you have any questions, please do not hesitate to call or e-mail us. The simplest way to obtain a total price is to follow these instructions. Every reservation has a base rental rate which is for 2, 4, 6, or 8 people (2 for 1-bedroom cabins; 4 for cabins that sleep from 4-8; 6 for cabins that sleep from 9-11; 8 for cabins that sleep 12 or more). Each additional person over the base rate will incur an additional $10 or $15 per night fee. Additionally, tax of 15% is charged (8% local, 7% state) on the rental fee and a flat rate cleaning fee ranging from $45 to $85, depending on the size of the cabin, is added to the total. If you bring a pet (pet-friendly cabins only) there is a $25/per pet non-refundable fee (limit 2 pets please).
What credit cards do you accept?
We accept Visa, Master Card, and Discover (sorry no American Express).
Can I pay by a check or money order?
Yes, but you will still have to provide a credit card at the time of reservation. Your payment must then be put in the mail the next business day after the reservation is made. These methods of payment are not acceptable if your reservation is made less than 10 days in advance.
When is payment due?
At the time of reservation 50% of the total will be charged to the credit card on file - if you are planning on paying by check or money order please be sure to notify the rental agent and get the check in the mail no later than the next business day. The balance of your reservation (the remaining 50%) will be charged to the credit card on file 7 days prior to your arrival - if you plan on paying this portion by check we must receive it no less than 8 days prior to your arrival (please notify us if this is your intention).
Do I have to fill out this rental agreement?
YES. Otherwise we can't issue you your lock box code and you will not be able to obtain the key to your cabin.
I don't have a fax machine, do I really need to fill this out.
Yes. You are welcome to scan the agreement and send it as an e-mail attachment or send it via regular mail (as long as we receive it at least one week prior to your arrival). Additionally most office supply stores (Staples, Office Depot, etc.), shipping location (Kinko's, Mailboxes, etc., UPS store, etc.) and grocery stores offer fax services for a nominal fee.
When will I get my lock box code?
You will receive your lock box code between 7 to 14 days prior to your arrival (usually closer to 7), but NOT UNTIL you have sent by fax or e-mail a signed copy of the last page of our Rental Agreement.
My reservation is in less than a week and I haven't received my lock box code. Why?
1.) You have not sent in your signed rental agreement (please give us 24 hours after you send it to get your lock box information to you).
2.) Sometimes e-mail providers (especially Yahoo!) place our e-mail with the lock box information into a spam or junk folder. Please check these folders.
3.) If you are sure that it is not either of the above scenarios, please contact us and we will happy to get the information to you.
How do I get the physical address of my cabin so I can put it in my navigation system?
Navigation systems (no matter how great they are) will not necessarily get you to the exact location of your cabin. A majority of this depends on wether the road the cabin is located on is considered to be a private or a county road. There seem to be numerous errors for this region in the map database that appears to be shared by all manufacturers as well as Google Maps, Map Quest, etc. You can use your navigation system to get close, but be sure to have a copy of our written directions (at the bottom of each page of the written directions is an address to get you near your cabin with your navigation system).
I didn't get the directions. When will you send them to me?
Your confirmation e-mail, as well as your lock box e-mail has links to the directions on them.
What do you provide, and what do I need to bring?
We provide you with the following:
*a clean home-away-from-home.
*bedding up to the number of people specified in the maximum occupancy.
*a clean set of towels (bath towel, hand towel, wash cloth) for each person.
*a starter supply of toilet paper, and paper towels (usually enough for the typical 2-3
night stay).
*dishwasher (most cabins) and dish soap.
*plates, glasses, cutlery, basic pots, pans, and cookware.
Some things you may need to bring or purchase:
*all personal soaps and shampoos. We do not provide hotel-like soap and shampoo miniatures.
*hair dryer.
*if your stay is lengthy, or you know that your group tends to use these items rapidly, please pick up some extra toilet paper and paper towels when you get your groceries (we do not restock these during your visit).
*if you intend to use the hot tub a lot, or you shower several times a day some extra towels are not a bad idea (washer and dryer are available at most cabins)
*all of our cabins have grills, many of them are charcoal - you will need to provide your own charcoal.
*if there is a particular piece of cooking equipment that you absolutely need to prepare that special meal you are planning, please play it safe and bring it along. We have basic pots, pans and bake ware, but odds are your cabin will not have a garlic press, bamboo steamer, fondue set, waffle maker, turkey roasting pan, etc.
matches for fireplace, fire pit, or grill.
Where can I get firewood?
Firewood is available at most grocery stores and Wal-Mart. Delivery of firewood can be arranged to your cabin for the cost of wood plus a delivery charge.
What is there to do in the area?
Please check out our local attractions page, for names, links, and phone numbers for various activities and businesses in the area. Additional local information can also be found at the Alpine Helen Convention & Visitors Bureau and for a more regional look n-georgia.com is a great resource.
Where is the closest grocery store?
There are several grocery stores in the area. The location of your particular cabin will determine the closest one (maps coming soon).
Ingles -- Cleveland, GA
Open 24 hours
Located at the intersection of GA-75 & U.S. 129
note: alcoholic beverages cannot be purchased at this location
Betty's Country Store -- Helen, GA
Open 7 a.m. - 9 p.m. daily
Located at the intersection of Main St. & Yonah St.
Ingles -- Cornelia, GA
Open 7 a.m. - 11 p.m.
Located at the intersection of C.R. 199 & U.S. 441
Where is the closest Wal-Mart?
There are several Wal-Mart stores in the area. The location of your particular cabin will determine the closest one (maps coming soon).
Wal-Mart Store #4616
260 Donald E Thurmond Pkwy
Cleveland, GA 30528
(706) 219-2304
Wal-Mart Store #1403
308 Habersham Hills Circle
Cornelia, GA 30531
(706) 776-3060
Wal-Mart Supercenter Store #2753
1455 Hwy 441 South
Clayton, GA 30525
(706) 782-3039
Wal-Mart Supercenter Store #2513
270 Wal-Mart Way
Dahlonega, GA 30533
(706) 867-6912
Wal-Mart Supercenter Store #1122
3886 Ga Hwy 17
Toccoa, GA 30577
(706) 886-9775 |
